The National Transport and Safety Authority (NTSA) has issued a two-month reminder to motorists with uncollected physical vehicle logbooks, warning that documents left at its offices beyond the stipulated period may be disposed of. The authority says physical logbooks are retained for a maximum of six months, after which any documents that remain unclaimed become eligible for disposal. The reminder follows a public notice issued on June 11, 2026, informing motor vehicle owners that NTSA would not keep uncollected logbooks indefinitely.
NTSA Outlines Requirements for Logbook Collection
Motorists who have pending physical logbooks have been urged to visit the relevant NTSA collection centres or offices to retrieve their documents before the deadline. Those collecting the logbooks are required to present their previous logbook and a valid identification document to facilitate verification. NTSA has also cautioned motorists that applications for services requiring a logbook copy must include the current or original document. The authority warned that applicants who fail to attach the required logbook may be unable to access services that depend on the document.
NTSA Transitions to Digital E-Logbooks
The notice comes after NTSA transitioned to a digital electronic logbook system on June 10, 2026, as part of its efforts to digitise motor vehicle services. According to the authority, applications processed before the transition date still require motorists to collect their physical logbooks, while newer applications are handled through digital e-logbooks available on the eCitizen platform. The change means motorists with pending applications should establish whether their documents were processed under the previous physical system or the newer digital arrangement.
Where Motorists Can Get Assistance
Motorists seeking clarification on the collection process have been advised to visit the relevant NTSA offices or Huduma Centres. They can also contact the authority through its official social media platforms for further guidance on pending logbooks and related services. NTSA’s latest reminder seeks to ensure that motorists collect their outstanding documents and understand the requirements for accessing services under the digital logbook system.
